Refund Policy

Eligible for Refund

• Your application is rejected after expert evaluation
• We are unable to complete the process due to our error
• You cancel within 24 hours of payment AND before evaluation begins

Not Eligible for Refund

• Certificate has already been issued (service delivered)
• You provided false or misleading information
• Failure to respond to information requests (>30 days)
• More than 30 days have passed since payment
• Digital Service Waiver: You acknowledged at checkout that the service begins immediately and waived your right of withdrawal

Chargebacks & Abuse

**Zero Tolerance for Fraud:** If you have questions about fees or services, please contact us first at [email protected]. Initiating a chargeback preventing the lawful settlement of services rendered—including document evaluation, expert review, certificate issuance, or enabling online verification—is a violation of our Terms. AQX Cert considers unfounded chargebacks as 'Friendly Fraud'. We vigorously contest all such claims by submitting comprehensive evidence (IP logs, access timestamps, delivery records, and signed waivers) to banks and card networks. We also reserve the right to recover disputed amounts plus legal fees and administrative costs through debt collection agencies.

Refund Process

1. Email [email protected] with your Order Number
2. We review within 2 business days
3. Refunds processed within 5-10 business days to original method

Partial Refunds

We do not offer partial refunds. All refunds are for the full application fee paid.

Processing Time by Payment Method

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Cryptocurrency: 1-3 business days (subject to network conditions)

Currency, Fees & FX

All prices are in USD. Refunds are returned via the original payment method. Third-party platform, banking, card network, or blockchain network fees and any foreign exchange differences may be deducted by the relevant channel; the final credited amount is determined by the processing network.

Clarifications to Reduce Disputes

• Market Recognition: The International Evaluation and Certification Center (IECC) is an independent, private accreditation system. Certificate usage and recognition depend on market practice and contractual context. Claims regarding non-acceptance by government bodies or IAF-mandated tenders do not constitute grounds for refunds, as AQX Cert explicitly declares its private status and usage scope.
• Delivery Fulfillment: Upon issuance, we provide digital download access and an online verification link. System logs of delivery and verification served as evidence of fulfilled service.
• Quality of Service: Assessments are performed based on materials provided by the client. The scope and output are governed by the website description and these terms.

Disputes

If you believe you are entitled to a refund that was denied, you may escalate the matter by contacting our compliance team at [email protected] with 'Refund Dispute' in the subject line.

Contact

For refund inquiries, contact [email protected].